Seville - A question about jetways and GSX Pro

[WebMaximus]

Tonight, I flew into LEZL for the first time and parked at gate 8 which has a jetway. When I was approaching the stand, the jetway starting extending even before I reached the stop position. Meaning it attached by itself to the aircraft. The result of this when asking for deboarding via GSX Pro (which usually triggers the jetway to extend), the jetway instead retracted and I couldn't get it to extend again since the deboarding process had already started. Meaning I didn't see any passengers deboard.

Not sure if this is an issue with only this gate or all gates with a jetway.

Anyone else seen this and found a solution?

Will ask over in the GSX support forum as well.

[WebMaximus]

To follow up on the same topic, today I was flying out of LEZL and was parked at the same gate. This time, the jetway was extracted when I loaded the flight and when calling for boarding via GSX, the jetway extended as expected and this time, the passengers was visible.

So all good except for a new issue I found where the jetway when extended is missing a part in the middle. Making the boarding experience quite an adventure for the PAX 😂

[Eddie]

Hello,

That does look like quite an adventure 😅. Not entirely sure what could be at play here. I'd suggest a reinstall of the scenery and ensure you have a suitable GSX profile. Alternatively you can reach out to MK Studios for support https://ticket.mkstudios.pl

Thank you

[WebMaximus]

54 minutes ago, Eddie said:

Hello,

That does look like quite an adventure 😅. Not entirely sure what could be at play here. I'd suggest a reinstall of the scenery and ensure you have a suitable GSX profile. Alternatively you can reach out to MK Studios for support https://ticket.mkstudios.pl

Thank you

Hello Eddie!

Already tried reinstalling the scenery and as for the GSX profile, I don't think that one could affect the actual looks of a jetway and also, I'm using the one which came with the airport, called lezl-mkstudios-rwprofiles.ini and lezl-mkstudios-rwprofiles.py.

Will create a ticket with MK Studios and also ask them about the jetway extending automatically when getting close to it.