Glad to know it was not something I was doing wrong (MSFS2020 and no charts). I kept entering the code that I was given, and the Navigraph page said I was connected, but the panel in the A320 (3rd Person in the Options), would never change.
Not sure why this issue did not show up with the YouTube folks who got an early release.
Hope this gets resolved quickly. I'd like to figure out how to use this airplane.