As the title states, when I use gsx stairs it’s causes the a380 to jump up and down and causing a tail strike. I’ve tried jet ways but when I select board it still connects stairs to the rear ( yes before you ask I have disabled rear stairs on gsx). I’m really annoyed with this because I’ve spent a lot of money on an aircraft I’ve not been able to use since release!! Please for god sake sort it out!

Hi,

Are you able to attach a short video of this behaviour? I have not seen any of reports of this.

Can you also verify the aircraft and GSX are both up-to-date?

Do you have the official GSX profile downloaded and installed?

Thanks!

yeah sure here it is, ive not been able to use it since release. also when it comes to using your ini manager app, i cant download the tripple jetways for my a380 because ive bought it on the msfs2024 marketplace. when i mentioned this to you guys you asked for proof i owned this aircraft which i proved with proof of purchase and you told me thats not enough. ive had nothing but a bad experience with you guys and feel such a loss on content i rightfully deserve as one of your customers. you can see i own it but refuse to show it on my ini manager so im missing out. anyway fix this please.

34 minutes ago, Minihawk9968 said:

yeah sure here it is, ive not been able to use it since release. also when it comes to using your ini manager app, i cant download the tripple jetways for my a380 because ive bought it on the msfs2024 marketplace. when i mentioned this to you guys you asked for proof i owned this aircraft which i proved with proof of purchase and you told me thats not enough. ive had nothing but a bad experience with you guys and feel such a loss on content i rightfully deserve as one of your customers. you can see i own it but refuse to show it on my ini manager so im missing out. anyway fix this please.

Thanks for attaching the video. Just confirming that you have the official A380 GSX profile downloaded and installed?

Could you also provide the airport and stand #, so I can check this behaviour on my side as well?

Thanks!

It’s happening at every airport, the one currently in the video was Birmingham. And I can’t get the gsx profile from ini manager for the reasons I explained above. Hopefully now you clearly see I own it you can allow me to have it on the ini manager

22 minutes ago, Minihawk9968 said:

It’s happening at every airport, the one currently in the video was Birmingham. And I can’t get the gsx profile from ini manager for the reasons I explained above. Hopefully now you clearly see I own it you can allow me to have it on the ini manager

I've attached the GSX profile, no need to download it through the iniManager.

Download the file, remove any other A380 profiles in your GSX aircraft folder and replace with the downloaded one.

Let me know if that helps.

*The A380 is still only available through the in game Marketplace. Once it is available on the iniManager, you will be able to submit a transfer request.

Thanks 🙂

jetways not working

And still getting tail strike.

I'm not entirely sure what's causing this issue. This is first time I'm seeing this behaviour. I'll forward this to the dev team for further review/clarification.

Thanks for your patience.

The tail strike happening alongside the jetway issue might point to two separate things, or the stairs placement could be nudging the aircraft into a bad position during the GSX sequence. Have you tried reproducing it with a default gate and stairs disabled to see if the jetway problem still shows up? If both symptoms vanish when GSX handling is off, that narrows it down for the devs. Worth noting whether the strike occurs during pushback or while parked, since that changes where to look.

The tail strike happening alongside the jetway issue might point to two separate things, or the stairs placement could be nudging the aircraft into a bad position during the GSX sequence. Have you tried reproducing it with a default gate and stairs disabled to see if the jetway problem still shows up? If both symptoms vanish when GSX handling is off, that narrows it down for the devs. Worth noting whether the strike occurs during pushback or while parked, since that changes where to look.