Hi,

I recently bought an aircraft (Mi-2) for the 2020 version of MSFS by mistake – I didn't notice that it was a model only for MSFS 2020.
I haven't installed or activated the product because I don't own the 2020 version, but 2024 instead.
Due to this, I created a ticket on the iniBuilds website, actually two, because the first one didn't show up in my iniBuilds account history, and neither did the second one.
The only thing I received were confirmation emails that the tickets had been submitted.

In the tickets, of course, I explained my mistake, attached proof that the product wasn't activated, and also included proof that right after that I bought the version I was interested in – the MSFS 2024 version.
Both tickets were created on November 3rd, and as of today, there has been no contact from iniBuilds.
Is this normal? And what is your experience with such cases? Is iniBuilds willing to issue refunds?

Hi,

Thanks for reaching out! If you've already submitted a support ticket through our website, you're in the right place.

Please allow up to 48 hours for our support team to review and respond to your ticket.

We appreciate your patience and understanding!

Thanks!