iniManager can't see MXI Sabiha Gokcen

[Rafal]

Hello!

I bought MXI Design Sabiha Gokcen for MSFS 2020 in your shop.
After first installing it through iniManager, I had problems of seeing two differest LTFJ folders in my Community:
1. 'mxidesign-airport-ltfj-sabihagokcen'
2. 'mxidesign-ltfj-sabihagokcen'

I sent an email to the developer (MXI), but he replied that one folder is for the MSFS 2020 version and the other for 2024.
But I do not have MSFS 20204 at all. So, I decided to uninstall both, restart my PC, and try again.

This time the iniManager has installed only one version, the proper one (I guess?), as only one folder was visible in my Community files.
Unfortunately, after returning to iniManager, it shows LTFJ as NOT INSTALLED. But it is in the Community folder! My other 17 products are shown in iniManager as INSTALLED.

So I tried reinstalling iniManager but it did not help. I even uninstalled it and completely removed all iniManager leftovers manually and downloaded the latest iniManager version (2.4.7.). I had to go through the whole setup process again. And the same situation again. No matter what I do, LFTJ shows as NOT INSTALLED, even though it is in my Community. Each attempt to reinstall it, shows it as INSTALLED, only until I restart iniManager.

Can you please check your LTFJ installers, please?
I would like to see my product in iniManager and be notified of updates.
A configuration menu (e.g. for the advertised LITE version option) would also be nice.

Thank you in advance,
Rafal

 

Edited September 27 by Rafal

[Rafal]

I have selected this form of support, as you advertise it to have 'Avg. Response Time: 12-24 Hours'.
But it's been over 90 hours and there is no word of reply. Can I hear anything from the support team, please?

Edited October 1 by Rafal

[Eddie]

Hello,

Apologies for the delayed reply. 
Please reach out to direct support as we'll need some private information shared that way. Mentioned the steps you have taken and include your order #. 

Thank you 

[Rafal]

I have reached out to Direct Support.
Another week has passed and no one cares.
This is the worst 'support' I have ever experienced.
I am switching to Contrail as my only shop.

Thank you and please lock this thread.
It is not needed any more.

[Eddie]

Hello,

Are you saying no reply was made? Please double check your spam folders. If you have, please send us another message. We apologize for the inconvenience.