Update

[tdohrer]

Hello,

Trying to update the A350 and it wont download. Here is what is happening when I click on update.

[Eddie]

Hello,

Apologies for the inconvenience. Please try using the "Alternate Downloader" by clicking your username and scrolling down until you see the option. Restart the program and attempt the install again. Let me know if that resolves it! 

Thank you 🙂

[tdohrer]

No such luck, tried to download some scenery same thing

[Eddie]

Hello,

Please try clearing your cache folders in C:\Users\username\AppData\Roaming\

Let me know if that finally resolves the issue 🙂 
Thank you 

[tdohrer]

Nope still putting it in que and not downloading.

[Eddie]

On 7/26/2025 at 3:33 AM, tdohrer said:

Nope still putting it in que and not downloading.

Hello,

Thank you for the follow-up. Can you please uninstall the ini manager you have installed now and install the one from here? https://drive.google.com/file/d/17BV10BDAdAe-qwJWotGaiBmecU7RSaeB/view?usp=sharing

Let me know if that resolves it.
Thank you 🙂

[tdohrer]

No change still gets put in que and wont download.

Also the app is very slow to open, from clicking on it, probally 3-5 mins for it to open up.

[Eddie]

Hello,

That's very odd. Have you enabled auto-updates for the iniManager via the settings? 

Thank you 

[tdohrer]

Nope i have to click update for them to update.

[Eddie]

Ok, try enabling the auto update for the iniManager, not your products. Restart the app and check again. Let me know if that does anything! 🙂

[tdohrer]

Tried that

[Eddie]

Not sure what could be going on here. Would you mind grabbing a debug version of the iniManager then sending us the log? May be the only way we can figure this out. https://drive.google.com/file/d/1WJSgUsFW1y2cfADqn7tvHrSbRFvRH_KQ/view?usp=sharing

Thank you 

[tdohrer]

Got downloaded, same result where is this log at?

 

[Eddie]

"Debug" on the left side menu. Should be able to download a log there. 

[tdohrer]

Tried to upload it but it says it is to big, is there an email I can send it to?

[Eddie]

Clear your log first then try the update again on one product. 

[tdohrer]

2 minutes ago, Eddie said:

Clear your log first then try the update again on one product. 

I am not understanding how that will help me upload the debug file? It is over the limit of 7.81 MB, the file is roughly 9.7

[Eddie]

Are you perhaps on our Discord server? We can take it to there if you'd like. 
If not: https://discord.gg/KnUbZfHj8j

Drop me a private message when you've joined. "Eddie" on the right-hand list. 

Thank you 

[tdohrer]

Done

[Narco5]

Is there a solution to this problem?  I am having the same issue.  I have tried some of the suggestions mentioned above already.

 

Thank You

[tdohrer]

11 hours ago, Narco5 said:

Is there a solution to this problem?  I am having the same issue.  I have tried some of the suggestions mentioned above already.

 

Thank You

Not for me yet, still working at it.

[Narco5]

Ok, looks like you have to log out of the app first.  Uninstall the app, then reinstall.  Then reboot pc, and then re-login to app after reboot.  After all this, now it's working for me again.

[golfer32]

Thank you Narco5!! I was having the same problem, couldn't update or download anything. Your solution fixed it for me too.

[Eddie]

Thank you for confirming the fix. We pushed an update to the LIVE version that should address most of these issues. If anyone else sees this, please follow the above method by @Narco5 as that ensures you are on the most up to date version.

Thank you!