Difficulties requesting data on the init page of the MCDU in the a320 series aircraft

[archsmity01]

Hi, I've just bought myself a new pc after having problems with lag on my old Xbox. Since getting my pc the graphics and scenery have been amazing, however there's one issue that after putting in my Simbrief id into the tablet and being able to request data and flight plans there , when i go into the MCDU and into the init page when i press init request it comes up saying "error downloading data" . My original thought was that i needed to important my simbrief id into the MCDU itself however after watching many videos they also said press the ATSU page and then you should see simbrief id. Which when i looked i couldn't see. I've contacted Microsoft support many times without getting much assistance therefore i wanted to come on here and ask if anyone else has had this problem. Overall, the only issue this is creating is that i cant insert the Co RTE meaning my pre made flight plan cant be imported ruining the overall game play as i really want to fly long haul but feel it is unnecessary to spend so much time manually inserting ever point into the flight plan. Please can someone help because its been a week since i got this pc and all i want is to be able to do a flight without any issues. Thank you, and if anyone has any sort of relation to this issue please share because anything at this point could help.

 

[Eddie]

Hello,

When you're inputting your ID into the EFB, are you using numbers or letters (username)? Please try the other if one isn't working.

Thank you

[archsmity01]

 I inserted my simbrief id in the EFB and was able to request data into there, the issues lies in the MCDU

Edited July 24 by archsmity01

[Eddie]

Hello,

I understand, but again, on the EFB, have you used your username or the ID (numbers)? Have you tried the other if you've already tried one? Sometimes resolves the issue. 

[archsmity01]

I've now used both of them options but I'm still faced with the same issues. There has to be a problem with my settings however throughout no video's does it say which settings are important to change.