Navigraph subscription not recognised in new update

[calh09]

I have downloaded the new update for the A350 today and now my Navigraph subscription is not recognised. I have tried re-binding the credentials but I still keep getting the same message.

There are no issues with my Navigraph subscription.

[Philboyuser1000]

same issue here. 
cant use Navigraph anymore as it says the same. 

I double checked but i definitely have an active subscription. 

[Philboyuser1000]

I actually got it fixed by deleting all ini devices in my navigraph account, then re login the OIS. 
Then it works again. 

[dectenor1]

Same issue here, and the fix above did not work!

[Xenon341]

Hi @dectenor1, people reprted on discord that clearing the wasm folder solved the issue for them (they had to do it twice for some).

[dectenor1]

On 7/13/2025 at 9:45 AM, Xenon341 said:

Hi @dectenor1, people reprted on discord that clearing the wasm folder solved the issue for them (they had to do it twice for some).

Thanks, I deleted the WASM folders before updating as I usually do, but thanks anyway.

[strawberries]

Also having this issue with FS2024 only. 

I have attempted removing all links in Navigraph, clearing WASM folder and restarting 3 times to no avail. I am able to connect and update data fine in 2020 when connecting my Navigraph account.