IniBuilds not replying in Direct Support

[Funky1106]

I have contacted iniBuilds multiple times regarding a refund for the a350, as it does not work as intended, and i can't complete most flights without WASM-crashes and other issues that end me up circling, or worse, in the ocean somewhere. They happily reply when i in the same ticket explain the issues i have, but when refunding is mentioned, they go quiet. I know they dont usually offer refunds, but for an aircraft at 80$, they may at least answer support messages regarding it. I completely wasted my savings. Has anyone also had this issue?