Game freeze, no error message

[Minipage418]

Hi,

I need your help to figure out my problem. For the past couple of weeks, whenever I try to fly the A350 in MSFS 2024, the game randomly freezes, and I have no choice but to close it through the Task Manager. I’ve been trying to troubleshoot the issue, but the problem only happens with the A350. Sometimes it freezes after 15 minutes of flight, sometimes after 3 hours — it’s completely random.

Here’s what I’ve tried so far:

• Uninstalled all A350-related folders (WASM, aircraft folder) and reinstalled it.

• Removed everything from the Community folder except the A350.

• Uninstalled and reinstalled the game completely.

• Uninstalled and reinstalled my graphics drivers.

• Tried using older versions of the graphics driver.

• Lowered all my graphics settings to minimum.

• Fully reinstalled Windows.

• Tried a flight without my TCA joystick, as I read on a forum that it could be a USB device conflict.

• I’ve managed to complete several flights with other aircraft, including a 15-hour flight with the PMDG 777 without any freeze or issue.

The issue is that I don’t get any error messages — the game just freezes. It doesn’t crash to desktop.

Can anyone help me?

Thank you!

[haza2]

44 minutes ago, Minipage418 said:

Hi,

I need your help to figure out my problem. For the past couple of weeks, whenever I try to fly the A350 in MSFS 2024, the game randomly freezes, and I have no choice but to close it through the Task Manager. I’ve been trying to troubleshoot the issue, but the problem only happens with the A350. Sometimes it freezes after 15 minutes of flight, sometimes after 3 hours — it’s completely random.

Here’s what I’ve tried so far:

• Uninstalled all A350-related folders (WASM, aircraft folder) and reinstalled it.

• Removed everything from the Community folder except the A350.

• Uninstalled and reinstalled the game completely.

• Uninstalled and reinstalled my graphics drivers.

• Tried using older versions of the graphics driver.

• Lowered all my graphics settings to minimum.

• Fully reinstalled Windows.

• Tried a flight without my TCA joystick, as I read on a forum that it could be a USB device conflict.

• I’ve managed to complete several flights with other aircraft, including a 15-hour flight with the PMDG 777 without any freeze or issue.

The issue is that I don’t get any error messages — the game just freezes. It doesn’t crash to desktop.

Can anyone help me?

Thank you!

Hello,

I am not going to try and trouble shoot for you because you already have put alot of effort in, I will send this onto our support staff to have a look. Being the expo weekend it may take slightly longer than normal to get a response. 

Thank you. 

[Minipage418]

I just completed another 3-hour flight on the PMDG 777 without any issues—no lag, no freezes. It really seems like there’s something conflicting with the A350. I’m noticing a drop in performance; with the PMDG, I’m running over 100 FPS without any problems, but with the A350, it drops to around 60 FPS, with sudden spikes down to 5–10 FPS for about a second. I’m not sure if this conflict is coming from my computer or from the game itself. I’ll keep running different tests and keep you updated. If you want me to try anything specific, just let me know.