Direct Support Tickets are being ignored

[popa15_cz]

Hello,

I've already created 4 tickets regarding the same topic.
2 of them were completely ignored and 2 of them were answered, but as i replied back, after some time support replied, but again ignored me.

Is there anything wrong with the support system, or is support just completely ignoring me for no reason?
Did anyone have similar experience with the ticket system?
And are there any other support systems?

[Funky1106]

I have the same issue. The second i even mention refunding of a product that does not work as intended, i get no reply. Interesting if a big company resorts to ignoring support tickets that they dont want to answer. I am not aware of any other support systems except for these forums, and the direct support.