Looks like you’re running into the classic AP in Prot situation that comes up when the A350 logic is forcing alpha protection, usually triggered because the aircraft is flying too close to stall speed relative to its weight and altitude. From what I’ve seen, this often isn’t about the AP failing, but about the climb profile itself: if the managed climb keeps you at too high a pitch for the current gross weight, the system basically prioritizes avoiding a stall over holding your climb. What helped me in similar cases was stepping the climb instead of trying to go straight to FL380, and manually monitoring speed so it doesn’t fall into that protection zone. It feels less like a bug and more like the FMGS being a little too rigid with heavy loads