I'm not hopeful, I had a support ticket going and ol dude referred to the pitch wheel as VS wheel. I am not fighting with someone over email about this particular autopilot system not working, I'll just learn a $30 lesson and move on.
Perhaps I should use better terminology but when I say it won't "capture" I'm not talking about "preselecting" an altitude: I'm saying that hitting the ALT button does not engage ALT hold, nothing is annunciated, but the autopilot sure wants to pitch the plane around, and it definitely responds to default sim events like VS.
"Our QA testers said it was fine!" they were wrong, that's a terrible way to respond to a ticket, too. Not a great start for my first aircraft purchase from these people lol