James G

Hi Patrick A couple of good tips there, thanks. No issues with my PC CPU or GPU at all. I’m running a good system with room for capacity. I do monitor my PC performance each flight. The issue is with this sub-standard product for me, and the sub-standard customer service from Ini to either a) permanently fix the issue I (and others) have been having since release or b) accept that the product is faulty and issue a refund. Though of course they won’t do this due to their flawed blanket policy of ‘no refunds in any circumstances’. As the latter is against my rights under the Consumer Rights Act 2015, I have raised a disputed payment with my credit card company in order to pursue a full refund. I simply cannot use this product. It doesn’t work and Ini have done little to help me resolve this. Therefore I’ve deleted the product, I won’t be re-downloading and I’ll stick with the trusted Fenix until I find a stable and reliable long haul aircraft. I’m hugely disappointed as I saw myself as a user of this A350 for many years to come. James.

How about you take some URGENT action to fix this issue that your customers have been reporting ever since release?

100% agree with you. The fact this is still happening months after release is just not good enough.

I'm fast losing patience with INI and the A350. Why am I STILL getting airborne and then all controls freeze? I've paid over £70 for this 'study level' aircraft and I simply can't fly it! Over the past two days I've tried 5 times. I've disabled all addons. I've unlinked Navigraph. I've cleared the WASM folder. I've uninstalled and re-installed. I've tried with and without cabin. I've tried no livery and different liveries. NOTHING! Every single time, without fail, all controls just freeze and I have to end my flight. I simply cannot use this aircraft. This has been going on for months, ever since I bought this on day 1. I just don't have confidence that I can ever finish a flight with this A350. As you can tell from the tone, I am very unhappy with the A350 and with Ini for not fixing these issues once and for all. They are not issues I face alone, many different forums are filled with people having the same issues. What do you advise please? I want this fixing permanently. If this cannot be fixed then I want a refund. I know your answer will be 'we don't give refunds...' However, speaking as someone who works in law, that is not a legally safe position when the product I have purchased simply does not work. In those circumstances any court would find in my favour! I look forward to your response.