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TrainyUK

Content Downloads Issue - UK ISP Sky - Resolution

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Everytime i try and download a livery it says this site can't be reached 

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@TrainyUK I have moved this to the right thread space.

 

Please could you provide an image of the issue you are experiencing.

 

Thanks 🙂 


Ubaid Mussa
CEO | iniBuilds
inibuilds.com

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Thanks for providing that screenshot. Could you confirm what livery you are trying to download?

Are you able to replicate this issue across multiple browsers? We aren't seeing any abnormalities on our end.


Sam Wheeler
Senior Management | iniBuilds
inibuilds.com

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Well im trying to download anything from the QW787 list and PMDG 737/777/747 lists

I'll check on edge and will let you know

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Yh so Edge seems to be having the same issue. Not sure whats going on

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12 minutes ago, TrainyUK said:

Yh so Edge seems to be having the same issue. Not sure whats going on

Hi @TrainyUK,

I have a couple of troubleshooting steps for you to try find the root of this issue:

Attempt to access/download from the following three links, the attached file is  a 787-10 livery. and just a redirect link to a website at the end:


Root Link
CDN Link
Host Link

See if you can also access this site and download a test file of any size: Host Speed Test Link

If you can access NONE of the above links, then it is unfortunately a firewall or configuration issue on your network, computer or a rule set by your ISP.

Further troubleshooting steps you can take are testing the above links on a mobile/laptop device on the same network, if it works on the same network, this would indicate that the issue is to do with a network/firewall configuration on your computer only blocking our downloads server. If you'd like to take the time to troubleshoot further, you can try connecting to a cellular LTE/4G network and see if the above links work on it.

I look forward to hearing the results.


Max Dyba
Senior Management | iniBuilds
inibuilds.com

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So the CDN link worked, the Root Link didn't. Speed Test worked as well just fine. 

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Thanks for your patience @TrainyUK.

We've done some investigation into this issue and it seems to be affecting users in the United Kingdom who use Sky as their internet service provider.

After speaking with Sky, they informed us that Sky BroadBand Shield, for some reason, is turned on by default and seems to block our download servers.

You can contact them and they will be more than happy to help remove this restriction, or you can manually disable the BroadBand shield to be able to download liveries/content from us.

We apologize for the inconvenience caused.


Sam Wheeler
Senior Management | iniBuilds
inibuilds.com

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Ok thank you for investigating. Will contact them tomorrow. 

❤️

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Experienced this issue myself! Thanks @Sam and glad we could help you out @TrainyUK! 🙂

 

Will be closing and renaming this thread accordingly! 

 

Ubaid 


Ubaid Mussa
CEO | iniBuilds
inibuilds.com

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